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Register for Evacuation Assistance

If you are eligible for emergency and evacuation assistance or would like to receive a wellness call after a disaster you will need to register for the Emergency and Evacuation Assistance Program.

You will be assigned to an emergency evacuation center suitable for the level of care you need.

The program offers:

  • Specialized transportation.
  • Safe place to stay.
  • Medical monitoring
  • Wellness call.

The Emergency and Evacuation Assistance Program may be used for emergencies and hazardous events, such as:

  • Hurricanes or tornadoes.
  • Chemical or Hazardous material releases (e.g., industrial accident or act of terrorism).
  • Wildfires.
  • Widespread power outages.
  • Radiation releases (e.g., from a nuclear power plant incident or act of terrorism).

People residing in Residential health care facilities, assisted living facilities and nursing homes do not qualify for this program. These facilities are required by law to develop an emergency plan and provide emergency assistance for their residents.

  • Eligibility & Requirements

    You are eligible for this program if any of the following conditions apply:

    • You are unable to evacuate on your own due to a specialized transportation need.
    • You are homebound and unable to walk to a bus pickup point and do not have anyone that can provide transportation.
    • You have medical needs that prevent you from evacuating on your own.
    • You are bedbound.
    • You are on life-sustaining medical equipment that requires electricity.
    • You require assistance with daily living activities.
  • How to Register

    What is needed:

    • We offer three options to apply, an online application, download a pdf and mail it back or you can call to request and application in English, Spanish, Haitian Creole or in an alternate format such as Braille, large print or electronically.
    • If more than one person requires medical assistance during evacuations, each person must complete and submit a separate application.
    • If you require a higher level of medical care, your primary care physician should complete and sign the application before submission.

    After you Apply:

    • Office of Emergency Management or support personnel will contact you to verify your registration information and answer any questions.
    • You will receive a letter informing you if you have been accepted into the program. This letter will include the evacuation assistance you are eligible to receive and your responsibilities.
    • You will be contacted on a semi-annual basis to re-certify your need for this program.
    • You do not need to complete an application every year, but it you or your caregiver’s responsibility to report any changes to the information provided on the application by calling EEAP’s Support Line.
    • When an emergency arises, pre-registered residents will have priority over those who have not registered for the program.


  • During An Emergency

    You will be contacted by phone to coordinate evacuation assistance and time of pick up when an evacuation order is issued.

    You should pre-assemble supplies you might need in an evacuation or disaster.

    Bring at least a 72-hour supply of all medications, dietary supplements, medical supplies, and personal items to the center.

    You must be prepared to evacuate when transportation arrives. If you miss your scheduled pickup, there may not be time for a second attempt.

    Your caregiver or companion should accompany you throughout the emergency period to ensure the your needs are met.

  • Pets and Service Animals

    • If you have a pet you must make arrangements for their care prior to being evacuated.
    • Service animals are allowed in all emergency evacuation centers.

Online Options

Phone Number(s)

Mail / Email

Department Main Image
Fire Rescue
Dave Downey, Fire Chief

R. David Paulison Fire Rescue Headquarters
9300 NW 41st Street, Miami, FL 33178-2414