Welcome to the new version of Miami-Dade County's website. We'd love your feedback. While we're at work, you may be directed to miamidade.gov, which is still your primary source for information.

Pay Your Water Bill

Bills are typically sent to residential customers on a quarterly basis.

Register for your miamidade.gov account to pay your water bill online, view water-use history, stop and transfer service and enjoy other features.

To register, here are some tips:

  • Everyone must register as a new user
  • Enter an active email account (this will serve as your user name)
  • Choose a password between 8 and 25 characters long

Log in to your account to:

  • View and pay your bill
  • View water-use history
  • Stop and transfer service
  • Enroll multiple water bill accounts under one user name
  • Update your contact information

More Miami-Dade County services will be added and you will be able to access them from your new miamidade.gov account.

  • Pay By Phone

    To pay using your checking or savings account, call 1-800-565-1800.

    To pay with a major credit card, call 1-800-510-0880. A $3.95 convenience fee applies. The maximum payment allowed is $400.

  • Pay By Mail

    Only check, cashiers' check or money order are accepted.

    PO BOX 026055
    MIAMI FL 33102-6055

  • Pay In Person

    Full Service Centers

    Cashiers Only

    Payment Kiosk

    Payments submitted before 2 p.m. are processed the same day. After 2 p.m., they are processed the next business day.

    Private Pay Station

    Allow one week for payment to process.

  • Past Due Accounts & Payment Extensions

    Bills are typically sent to residential customers on a quarterly basis. Avoid late fees by making your payment prior to the due date.

    Your account is considered past due if payment is not received within 21 days from the bill date. After the 21st day, a 10 percent late fee will be assessed and applied to your account.

    A final notice will be sent to you. If payment is not received within 14 days your water service will be disconnected. After disconnection and an additional 7 days, your account will be closed and your account deposit is applied to your account. A final bill is generated with the remaining balance due or a refund issued in the case of a credit balance.

    Prior to a bill becoming past due, you may request a payment extension by calling Customer Service and selecting our automated payment extension feature. You may also receive a payment extension by visiting one of our full service centers.

    Note: Two occurrences of returned checks within a year will restrict your payment methods to cash, cashier's check or money order for one year and a deposit may also be required.

  • High Bill Investigation

    The Miami-Dade Water and Sewer Department understands your concerns and would like to help you determine the reasons why your bill is higher than usual. Answering "yes" to any of the questions below could be the reason your bill is higher than expected.

    • Did the number of people living on your property increase?
    • Any extra house guests during the billing cycle?
    • Filled a pool, or used a pressure cleaner during the billing cycle?
    • Left the hose on or washed cars during the billing cycle?
    • Yard work done recently/planted new sod/trees/plants?
    • Any unusual moisture noticed in home or on lawn?
    • Any repairs made on property or to toilet/fixtures during billing cycle?
    • On vacation or home left vacant?
    • Been victim to an act of vandalism (report it to police)?
    • Have a leak that was concealed or underground?

    The Department routinely investigates the occurrence of a high water bill. The investigation consists of an examination of the water meter, meter box to ensure that there are no leaks and a visual inspection of the exterior of your property to determine the possible causes of the higher consumption.

    This investigation will be completed at no cost if you have an unusually high bill or your water consumption has increased 50 percent or greater than your average quarterly water consumption.

  • Water Service Deposit Refunds

    Customers in good standing will automatically receive a credit to their account for the full deposit amount after 2 years of good credit history or at termination of service.

Phone Number(s)

Mail / Email

Department Main Image
Water and Sewer
Lester Sola, Director

Water and Sewer
3071 SW 38th Ave, Miami, FL 33146